Account Deletion

Fueled Up — Mobile Fuel Delivery Service

You can request deletion of your Fueled Up account at any time. This page explains the steps to request account deletion, what data is removed, what data is retained, and the applicable retention periods.

How to Request Account Deletion

From within the app: Sign in to the Fueled Up app, navigate to Settings → Danger Zone → Delete Account, and confirm the two-step deletion prompt. Your customer association and login access will be revoked immediately and you will be signed out.

By contacting us: If you cannot access the app, you can request account deletion by contacting Fueled Up administration through the app's Help page or by emailing your account administrator. Please include your registered email address so we can verify your identity.

What Is Deleted

Your customer code association, which removes your access to all customer-scoped data (machines, locations, bookings, deliveries, invoices).
Your assigned role and elevated permissions (admin, customer_admin, or driver).
Your ability to sign in and access the app with your current login.
Your GPS tracking consent and any active driver shift records linked to your user ID.
Your pending team invitations and reference numbers.

What Is Retained

Certain business records are retained to comply with Australian tax, legal, and operational requirements. After account deletion, the following data is retained but no longer linked to your identity:

Delivery records and invoices — retained for a minimum of 7 years per Australian tax record-keeping requirements (ATO).
Billing and payment history synchronised to Google Sheets — retained for accounting and audit purposes.
GPS trail data — retained for operational and Fair Work Commission compliance purposes.
Driver timesheet records — retained for payroll and workplace compliance.
Aggregated, anonymised usage analytics that cannot be traced back to you.

Retention Period

Business records (deliveries, invoices, billing data) are retained for a minimum of seven (7) years from the end of the financial year in which the transaction occurred, as required by Australian Taxation Office record-keeping rules. After this period, the retained records are permanently deleted. Your personal login credentials and customer association are removed immediately upon account deletion.

Data Deletion Without Account Deletion

You can request deletion of specific data without deleting your entire account. For example, you can withdraw GPS tracking consent at any time from the app settings, which stops further location collection. You can also request correction or partial deletion of your personal data by contacting Fueled Up administration. Partial data deletion is subject to the same legal retention requirements described above.

Contact Us

If you have any questions about account deletion or wish to submit a deletion request, please contact Fueled Up administration through the app's Help page or by contacting your account administrator.